Review queue
Ask Syd or search… CTRL K
3,180 credits · 6w SG
needs answer4D 2H
Enterprise pricing
12 prospects asking · 4 campaigns · not in the knowledge base
blocked6H
Seat “Sarah G” is disconnected
3 send failures · 412 leads paused, none lost
needs answer1D 4H
Do you integrate with Personio?
3 prospects asking · not in the knowledge base
out of bounds2H
Markus Vogel asked for a discount
Outside Syd's rules · holding line sent
ready12M
Reply to Lena Fischer — booking a call
Checked against 2 knowledge-base entries
ready18M
Reply to Tomas Reiter — confirming Thursday
Scheduling only · makes no claims
ready40M
Reply to Anja Brandt — pricing tiers
Checked against 1 knowledge-base entry
ready1H
Reply to Piet Haas — the Nexo case study
Attaches “Nexo — 40% faster hiring”
ready2H
Reply to Nina Kraus — cancellation terms
Checked against 2 knowledge-base entries
ready3H
Reply to Jonas Weber — who else uses it
Checked against 1 knowledge-base entry

Enterprise pricing

Asked by 12 prospects across 4 campaigns · oldest waiting 4 days
needs answer
What they're asking
Markus Vogel · Nexo“What does this cost for 40 seats?”
Lena Fischer · Kestrel“Do you do annual enterprise deals?”
Tomas Reiter · Brightline“Is there a discount at 50+ seats?”
Your answer — Syd adapts the wording per thread edited just now
11+ seats is $39 per seat monthly, $25 on annual. Anything over 50 seats is a custom quote — I'll introduce you to Sarah.
Saving will
Knowledge base
Adds 1 entry — “Enterprise pricing above 25 seats”
This queue
Resolves 12 escalations
Paused conversations
All 12 resume — wording adapted per thread
Future questions
Answered without you
Why Syd escalated

The drafted replies made a pricing claim nothing in the knowledge base supports, so the drafts were discarded rather than repaired. Each prospect received a holding line — “Let me check with Sarah and come back to you” — so no one is waiting in silence.